Category: work

Ultimate Guide to Training for Customer Service & Support

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Customer service presents a unique opportunity for a company to connect with its customers in solving their problems and showing how they care. When customer service is well-executed, like in the case of Cape Coral Towing Service, it can resonate with customers for years to come. This shows the importance of training your customer support team and training your marketing and sales team as well. Service experiences are what stick most to your customers and work well in spreading the word for your business.

Customer support should never be an afterthought. With customers’ support, you will gain a complete understanding of what your customers need.

What is customer service training?

Customer service training involves coaching employees receive with the goal of improving support and satisfaction among customers. It is an iterative process that involves teaching skills, competencies, and tools needed to serve customers better as they derive value from your products and services. Any employee that interacts and deals with customers is eligible to receive customer service training.

Your existing customers present the best growth opportunity in expanding your business, as they can market your products and services through the word of mouth, a very powerful marketing feature. Today, employers who handle customers have different titles, including customer support, customer success, or customer service.

Importance of customer service training

Businesses should never view customer support training as an afterthought. With superior customer service, you have a competitive advantage in delivering and performing better than the competition. When hiring for customer service, there are specific skills you must look for.

One of them is emotional intelligence. Your customer service team will be dealing with different customer problems and some of these problems will probably require deep thinking. You need to have a representative who can patiently listen to customer concerns and take customer issues at their heart. However, this is not a skill that comes naturally to everyone. It is not something anyone can master, so it is important to have look for someone with high emotional intelligence.

Good communication

Customer service training can teach new and improved communication techniques. However, new hires should be able to showcase their ability to understand complex topics and communicate effectively. Your hires should be able to explain a complicated technical problem to someone who has less technical understanding.

Resourcefulness

Resourcefulness plays the difference between responding to a problem with- I don’t know and – I will find out. A resourceful person will have problem-solving skills that help them to take initiative and be creative in delivering according to expectations. These are some of the most important skills that can be cultivated through customer service training. Your candidates should display a high level of resourcefulness and be willing to figure out things on their own.

Another important factor is passion. While passion is not necessarily a skill, it is a fundamental part of going above and beyond in customer service. With passion, you will be able to provide service that delights your customers and turns them into promotes your business.

Categories: work

Tips to Make Customers Fall in Love with Your Brand

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brandThere is a reason why someone would choose an Apple product such as iPhone over other phones out there. There is a reason why clients in need love Kettering Towing Service over other companies. That reason is what we call choice of brand. If you want to make it in a business competitive world, you should not just aim at making a sale, rather try to establish a brand. Great brands are built from scratch, it is not an overnight success thing. Patience, hard work and research is key to building lasting brands.

If you want customers to fall in love with your brand, here are some key things you have to do.

Have excellent customer service

You need to ensure that you give your customers an excellent customer service, it must be a priority. Price is not always the determining factor when making a choice between your brand and that of your competitors. You need to provide excellent customer service to every customer, every time as this will make a big difference.

Customer Experiences

For your brand to stand out, you must deliver amazing customer experiences. Today’s world is hyper-connected and delivering customized and excellent customer experiences will go a long way towards ensuring you set yourself ahead of competition. Most companies believe that they deliver excellent customer experiences but this is contrary to what customers believe.

Transparency

In your business dealings, you must aspire to be transparent and trustworthy. A customer will fall in love with a brand they can trust. You need to be always reliable and prove to your customers that your brand can be trusted. In all cash dealings, have a policy in place that shows you are transparent. If you have a return policy in place, ensure that it is fully implemented.

Encourage Feedback

A good brand is one that communicates with customers on what they want as well as what they should expect. You should encourage customers to share feedback be it positive or negative, as this helps to further strengthen your brand. Feedbacks give you an excellent opportunity to improve your business. As a business, you must recognize your responsibility and take charge of problems arising from your products. If there is a problem, be quick to admit it, apologize and do all it takes to have it fixed. Customers are ready to business with you again once you resolve their complains.

 

 

 

Categories: work

How to Create the Best Work Environment

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workspaceYour work environment has a significant impact on your drive, mood, and performance. So much of our time is spend in the workplace like I do devote offering towing service to clients, and it is pretty critical to ensuring that your workplace remains positive. It is not an easy task to create the most balanced workplace due to multiple personalities, deadlines, egos, stresses and a host of other challenges.

A healthy workplace environment is critical when it comes to maintaining a positive outcome out of a stressful atmosphere. When employees are valued and respected, they develop genuine happiness in their roles.  This makes them perform better and stay motivated to work as a team.  Every manager, department, and the employee has a role to play in making a workplace a better place to be. So what is the best way to create a more positive work environment?

What makes a healthy workplace?

To create a healthy workplace, you need to start by creating a workplace culture. Every company has their own corporate culture which determines its value. This culture creates a standard that employees have to follow. If a company has a positive workplace culture, the environment of the workplace seems to be healthier, and everyone has nothing unhappy about it. Excellent company culture is key to keeping employees motivated and productive. It helps companies retain their best employees.

Supportive workplace environment

Everyone has personal problems, and it is very human that some own emotions get through our workplace. You should not try to ignore personal issues that your workers face, but instead, find the core problem and the possible solutions that can come out of them. Your employees may begin to work depressed due to losing their loved one, and it is very logical you pay attention to the issues facing them.

Promote Wellness

WellnessA happy and healthy employee is a productive one. People who enjoy what they do are more likely to be engaged throughout with their work. It should always be in your best interests to keep your employees happy. Else, there might be issues of the resentment that can impact on the quality of their work as others may consider leaving. You can promote health and wellness for your employees by having a routine exercise program that can help kick-start their day. Always encourage a healthy lifestyle among your employees.

Engage with all personalities

Every workplace will be composed of different personalities, and you must determine how to handle all of them. Get to know your employees and know how to manage their characters. Have a fair employee policy that should hold all employees to the same system regardless of their position in the company. If a supervisor continually misses deadlines, you should keep them with the same accountability as you would hold junior employees. In case the company changes policies, ensure the same is communicated to every member. The key aspects that determine workplace culture include the handling and structure of the physical environment, health and lifestyle practices, and a supportive workplace environment.

Categories: work